Privacy Policy
Last updated: May 2025
1. Introduction
Shade Weave ("we", "us", or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We may collect the following personal information when you enquire or request a quote:
- Full name and contact details (email, phone number)
- Physical address or project location
- State of residence (WA, VIC, or SA)
- Project details and specifications you provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search query
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quote referrals to blind manufacturers
- Connect you with our network of certified Ultrasol blind manufacturers
- Send you relevant product and service updates (with your consent)
- Improve our website content and user experience
- Comply with legal and regulatory obligations
4. Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Blind Manufacturer Partners: To arrange your quote, we may share your contact details with accredited Ultrasol blind manufacturers in your area.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website or conducting our business.
- Legal Requirements: We may disclose information when required by law or to protect the rights and safety of Shade Weave or others.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. If you do not accept cookies, some parts of our website may not function properly.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@shadeweave.au
- Phone: 0438 979 755
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.